Shopping Guide
Thank you very much for using Shoryu Nenjudou.
This is information to ensure that our customers can enjoy shopping with peace of mind.
1 How to Place an Order
Orders from the Internet
Please proceed to the purchase process by clicking the “Add to Cart” button on each product page.
After your order is completed, we will send you an automatically generated “Order Confirmation Email” from our store.
Custom Orders & Repair Services
Our craftsmen will directly consult with you via the “Inquiry Form” or by phone. We will provide you with an estimate and delivery time, and your formal order will be placed once you are satisfied.
2 Payment Methods
We accept the following payment methods.
● Credit Card
Visa, MasterCard, JCB, American Express, and other major credit cards are accepted.
● Bank Transfer (Japan Only)
Customers in Japan may also pay by bank transfer. Bank transfer fees are the responsibility of the customer.
3 Shipping
● Shipping Carrier
International orders are shipped through Nopad Co., Ltd., our international shipping partner. Delivery will be made by a suitable international carrier based on the destination country and shipping method.
● Shipping Fees
Shipping charges are calculated automatically at checkout according to the destination country and shipping method.
● Customs Duties, Import Taxes, and Local Fees
For international orders, customs duties, import taxes, customs clearance fees, and other local charges may be incurred in the destination country. These fees are not included in the product price or shipping fee displayed at checkout, and are the responsibility of the customer. Please note that the amount and conditions of these charges vary depending on the regulations of each country.
● Processing Time
In-stock items are usually shipped within 3 business days after payment confirmation. Production times for custom-made products and repair services vary. We will inform you of the estimated completion date individually.
4 Returns & Exchanges
● Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us within 7 days of delivery. We will replace or repair the item at no additional shipping cost.
● Returns for Customer Convenience
Unused items may be returned within 7 days of delivery. Return shipping costs and any related bank or payment processing fees are the responsibility of the customer.
● Items Not Eligible for Return
- Used items
- Items damaged after delivery
- Custom-made or personalized products
- Items that have been repaired or resized
Please feel free to contact us.
We will craft a one-of-a-kind strand of prayer beads just for you.
Please feel free to contact us with any questions or custom order requests via our contact form or by phone.